Privacy policy

Privacy Policy

Last updated: February 12, 2026

Mouldd Ltd ("we", "us", or "our") operates www.mouldd.com and any related US storefronts (the "Site").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

1. Information We Collect

Information You Provide

When you place an order, create an account, or contact us, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information
Order details
Customer support communications

Information Collected Automatically

When you visit the Site, we may automatically collect:

IP address
Browser and device information
Pages viewed and browsing activity
Referral source
Cookie and tracking data

2. How We Use Your Information

We use personal information to:

Process and fulfill orders
Process payments
Ship products
Provide customer service
Prevent fraud and abuse
Improve our website and marketing
Send promotional emails where permitted by law
Comply with legal obligations

3. How We Share Information

We may share information with trusted third parties, including:

Shopify, our ecommerce platform
Payment processors
Shipping providers
Email and marketing platforms
Analytics and advertising partners

We may also disclose information:

To comply with legal requirements
To enforce our policies
To protect our rights or safety

We do not sell personal information in exchange for money. However, certain data sharing for advertising purposes may be considered a sale or sharing under California law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Operate and improve the Site
Analyze traffic
Deliver relevant advertising

You can control cookies through your browser settings. Where required by state law, we provide mechanisms to opt out of targeted advertising or data sharing.

5. Your Privacy Rights

Depending on your state of residence, you may have rights including:

Access to the personal information we collect about you
Request deletion of your personal information
Request correction of inaccurate data
Opt out of targeted advertising
Opt out of the sale or sharing of personal information
Non-discrimination for exercising your rights

To exercise your rights, contact:
hello@mouldd.com

We may verify your identity before processing your request.

6. California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information is collected
Right to request deletion
Right to correct
Right to opt out of sale or sharing
Right to limit use of sensitive personal information

To submit a request, email hello@mouldd.com with the subject line "California Privacy Request".

7. Data Retention

We retain personal information only as long as reasonably necessary to:

Fulfill transactions
Comply with tax and accounting requirements
Resolve disputes
Enforce agreements

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet is completely secure.

9. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13, in compliance with COPPA.

10. International Users

If you are located outside the United States, your information may be transferred to and processed in the United Kingdom, United States, or other countries where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

12. Contact Information

Mouldd Ltd
71–91 Aldwych
London WC2B 4HN
United Kingdom
Email: hello@mouldd.com